How ptSource Works

ptSource is a medical-only patient engagement solution for medical offices, specialty practices, and hospitals. We are available 24 hours a day, 365 days a year.

Our patient message management and medical call center platform connects your oncology practice with a dedicated team of trained and experienced patient call center agents. Our flexible and scalable service streamlines the communication process with your oncology patients, simplifying everything from scheduling to confirmation to reminder calls. We use a state-of-the-art software platform that integrates with your existing electronic health record (EHR) system and allows you to access and manage your appointments anytime, anywhere.

Our agents can handle all aspects of your patient appointment management, including:

• Scheduling, confirming, rescheduling, and canceling appointments
• Sending appointment reminders and follow-up messages
• Managing patient inquiries and requests
• Coordinating referrals and authorizations
• Collecting copays and balances
• Updating patient information and records

With ptSource appointment management and message management, you can also track and monitor the message delivery status and response rate. All messages are available immediately to practitioners via our online practice portal. In addition, we provide you with detailed reports and analytics on your appointment performance on a regular basis.

Get Started with ptSource Today & Enjoy 24/7/365 Customizable Patient Access Solutions

Ready to take your oncology practice to the next level? Contact ptSource today to improve your oncology practice efficiency and patient satisfaction. We’ll work closely with you to create a customized plan that fits your needs and your budget. We’re confident that you will love our service and see the positive results in no time.

Don’t let patient appointment management stress you out. Let ptSource handle it for you and get the emotional support that your team—and your cancer patients—deserve!

Why Outsource Your Calls?

At ptSource, we’re passionate about cancer care. We understand the challenges and complexities of managing oncology appointments, such as coordinating with multiple providers, ensuring timely delivery of chemotherapy drugs, and reducing patient waiting times.

By outsourcing your cancer treatment appointment management to ptSource, you can improve your patient experience by providing prompt and professional answers to their questions and requests. Additional benefits of our oncology patient appointment management resources include:

• Improve patient engagement and retention
• Save time and money by reducing your administrative workload
• Increase conversion rate and convenience with extended hours of operation
• Enhance patient education and compliance with clear and consistent information
• Increase revenue by optimizing your schedule and reducing no-shows and cancellations
• Access real-time data and reports on your patient appointment metrics and performance
• Ensure compliance with regulations and standards (such as HIPAA)
• Most call centers bill by the minute— not us! ptSource bills by results. We guarantee a service level and put as much staff as needed on that service.

Our patient access services have helped hundreds of oncologists and other physicians optimize their patient communication practices.